Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when contacting Excape or making an inquiry through our website, including:

• Your name
• Company or organization
• Email address
• Telephone number, where provided
• Country or region
• Project type
• Approximate project budget, where voluntarily provided
• Details of your inquiry or proposed project
• Other information you choose to provide to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, referring pages, and other website usage information.

Purposes for Which We Use Personal Information

We may use personal information for the following purposes:

• To respond to inquiries and requests
• To communicate with prospective and existing clients, partners, suppliers, and other business contacts
• To prepare proposals, quotations, project plans, and other materials requested by you
• To provide and administer our products and services
• To manage our contractual and business relationships
• To provide customer service and technical support
• To provide information regarding Excape’s services, products, projects, events, and other business activities where appropriate
• To improve our website, products, services, and customer experience
• To analyze website usage and performance
• To prevent fraud, misuse, security incidents, or other unlawful activity
• To comply with applicable laws, regulations, and legal obligations
• For other purposes reasonably related to the purposes described above

We will not use personal information beyond the scope reasonably necessary to achieve the stated purposes without obtaining consent where required by applicable law.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enable website functionality, understand how visitors use our website, improve performance, and enhance the user experience.

We may also use third-party analytics or technology services, such as Google Analytics or similar services, where implemented on the website. Such services may collect information including IP addresses, device information, browser information, and website usage data through cookies or similar technologies.

Users may restrict or disable cookies through their browser settings. Doing so may affect the functionality of certain parts of the website.

Sharing and Disclosure of Personal Information

Excape does not sell personal information. We will not disclose personal data to third parties except:

• With your consent;
• Where necessary to provide services or respond to your request;
• To service providers acting on our behalf, such as website hosting, IT, communications, analytics, professional advisers, or other business-support providers, subject to appropriate safeguards;
• Within the Excape group where reasonably necessary for the purposes described in this Privacy Policy;
• Where required or permitted by applicable law, regulation, legal process, or governmental authority; or
• Where reasonably necessary to protect the rights, property, safety, or legitimate interests of Excape, our clients, users, or others.

Where required by law, appropriate consent or other legally required measures will be obtained before personal data is provided to a third party.

International Handling of Personal Information

Excape operates internationally, including operations in Japan and the United States, and works with clients and partners around the world.

Accordingly, personal information provided to Excape may, where necessary for the purposes described in this Privacy Policy, be accessed, processed, or stored outside the country in which it was originally collected.

Where personal data is transferred or made available internationally, Excape will handle such information in accordance with applicable data protection laws, including the Act on the Protection of Personal Information of Japan, and will take appropriate measures to protect the information as required by law.

Security and Management of Personal Information

Excape takes reasonable and appropriate organizational, technical, and physical measures to protect personal information against unauthorized access, loss, alteration, disclosure, destruction, or misuse.

We also take reasonable measures to ensure that employees and service providers who handle personal information do so appropriately.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

When personal information is no longer reasonably required, we will delete or otherwise appropriately dispose of it in accordance with applicable law and our internal procedures.

Requests Concerning Your Personal Information

Subject to applicable law, you may request disclosure, correction, addition, deletion, suspension of use, or other legally available action regarding personal information held by Excape.

We may request appropriate information to verify your identity before responding to such a request.

Requests regarding personal information may be submitted using the contact information below.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Excape is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the applicable privacy policies when visiting external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, or applicable laws and regulations.

The revised Privacy Policy will become effective when published on this website unless otherwise stated.

Contact

For questions or requests regarding this Privacy Policy or Excape’s handling of personal information, please contact: